In this policy the following terms shall have the following meanings: Cookie: a small file placed on your computer or device by the Full Moo Cycling website when you visit certain parts of the Full Moo Cycling website and/or when you use certain features of the Full Moo Cycling website. Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003. Data Protection Legislation: up to but excluding 25 May 2018, the Data Protection Act 1998 and thereafter: (a) unless and until the General Data Protection Regulation ((EU) 2016/679) (GDPR) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK; and then (b) any successor legislation to the GDPR or the Data Protection Act 1998. Data Subject: a natural identifiable person. Personal Data: has the meaning set out in the Data Protection Legislation, being as at the data of this policy, any data which identifies a natural person (by way of example, name, address, phone number and so on).
What this policy also covers
Information we collect from you
We will collect and process the following information: • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us. • If you: (a) complete one of our enquiry forms on the Full Moo Cycling website; (b) enter into a contract with us for our services; (c) report a problem with the Full Moo Cycling website; or (d) otherwise correspond with us, we may collect your name, address (including e-mail address), other contact details, including your phone number.
Use of your information
We will use the data collected about you in the following ways: • to provide services to you, including but not limited to performance coaching and bike fitting; • improve the efficiency of the Full Moo Cycling website; • to develop services; • to deal with your enquiry with a view to entering into a contract with you; • to notify you of changes to our services; • to understand our customer requirements and preferences, perform analysis and comparisons; • to administer and update our website to ensure it runs smoothly on your hardware; Please also see below under “Cookies”.
Where we store your personal data
Disclosure of your information
All Cookies used by Full Moo Cycling on the Full Moo Cycling website are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie: • Strictly Necessary Cookies – a Cookie falls into this category if it is essential to the operation of the Full Moo Cycling website, supporting functions such as logging in. • Analytics and Flash Cookies – it is important for Full Moo Cycling to understand how you use the Full Moo Cycling website. For example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Full Moo Cycling to improve the Full Moo Cycling website and your experience of it. • Functionality Cookies – enable us to provide additional functions to you on the Full Moo Cycling website such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category. • Persistent Cookies – any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit the Full Moo Cycling website. • Session Cookies – any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit the Full Moo Cycling website until you close your browser. Session Cookies aren’t deleted when you close your browser, to delete these cookies you will need to clear your browser history. • Web beacons – certain pages on the Full Moo Cycling website and e-mails may contain small electronic files known as web beacons. Web beacons permit Full Moo Cycling to monitor the volume of users of the Full Moo Cycling website and the popularity of certain pages. Before Cookies are placed on your computer or device you will be shown a cookie compliance statement, requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide you with the best possible experiences and services to you. You may wish to deny consent to the placing of the Cookies at which point we request you cease using the website. In addition to the controls that Full Moo Cycling provide, you can choose to enable or disable Cookies and the web beacons referred to above in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please access the help menu in your internet browser.
External web services and links
We may use external web services on the Full Moo Cycling website, mostly to display content within our web pages. For example Facebook, Youtube and Instagram. This is not an exhaustive or complete list of the services we may use. We cannot prevent these third party sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads and so on.
Suppliers and other service providers
From time to time we use third party suppliers and service providers to facilitate our services. Where any service provider collects information directly from you (for example, if we ask a service provider to conduct a survey for us) you will be notified of the involvement of the supplier or service provider, and all information disclosures you make will be strictly optional.